Who we serve

OnTrackNY is an early intervention program that offers Coordinated Specialty Care (CSC) services to teens and young adults across New York state experiencing non-affective psychosis. To be eligible to enroll in our program, individuals must meet the following criteria:

  • Are between the ages of 16-30 years old
  • Are experiencing symptoms of non-affective psychosis (e.g., hallucinations, delusions, unusual thoughts, etc.)*
  • Have experienced psychosis symptoms for less than 2 years*

*Exceptions: OnTrackNY Southern Tier in Binghamton, NY &  OnTrackNY CNY in Syracuse, NY may accept individuals experiencing symptoms of affective psychosis and those who have experienced symptoms for less than 5 years.

How to make a referral

To make a referral to OnTrackNY, contact your nearest team. If available, the following information can be helpful for making a referral:

  • Any information relevant to eligibility
  • Past treatment records

OnTrackNY teams are available to help you assess whether someone may be a fit for the program and can help navigate any potential barriers to making a referral. If they are not eligible, the team will provide a referral to appropriate care. 

Frequently Asked Questions

What can I do to encourage connection with OnTrackNY?

  1. Focus on the person, get to know their story and what matters most to them.
  2. Show compassion, listen deeply and inquire curiously.
  3. Convey warmth and hope for recovery.
  4. Challenge stigma, avoid emphasis on labels or diagnoses.
  5. Problem-solve potential barriers, such as concerns about cost and insurance coverage or involving parents, to connecting with care. 
  6. Align with the individual’s cultural beliefs and norms.
  7. Connect with families or allies, when possible, to grow their support network. 
  8. Use the OnTrackNY website to share personal stories. 

Need help now?

Please be aware that this website is not monitored 24/7 and is not a substitute for medical advice, diagnosis, or treatment. Visit our Crisis Resources for immediate support options.

*If you believe your life, or the life of someone you know, is in danger, please call or text 988 for immediate support.

OnTrackNY would not be possible without the support of our partners:

New York State Psychiatric Institute
New York State Office of Mental Health
Research Foundation for Mental Hygiene, Inc.
Center for Practice Innovations
Columbia University Department of Psychiatry