Get answers to commonly asked questions about OnTrackNY

How involved can family members be with OnTrackNY services?

OnTrackNY teams partner with participants to determine who to involve in their care. If your loved one agrees to involve you or others, the team will ask you and your loved one about preferences for how to be involved, which may include connecting by phone, telehealth or in-person and meeting individually, together with your loved one, and/or joining a family group. OnTrackNY teams work with families to help them better understand what your loved one may be experiencing, how to support them through recovery, and provide recommendations for preventing and addressing health setbacks. 

Please keep in mind that if a participant is an adult (18 years or older) and does not consent to having others involved or sharing information, we must honor that, and will continue to explore ways that we may be able to support the family. Preferences about including family members are routinely assessed and can change over time.

If a participant is a minor (17 years old or younger), the team will partner with them to determine how best to involve family members in their care.  As the parent or legal guardian, you will have the right to be involved and make care decisions. However, it’s important to consider the benefits of ensuring your loved one has a voice in their care decisions and feels heard. Empowering participants earlier in their care journey not only can improve their engagement with OnTrackNY services in the short term, but also can help ensure a smooth transition once they enter adulthood and make their own care decisions.

Learn more about OnTrackNY

Need help now?

This website is not monitored 24/7 and is not a substitute for medical advice, diagnosis, or treatment. If you or someone you know needs immediate support, please call or text 988.

Or, view free resources for immediate support.

OnTrackNY would not be possible without the support of our partners:

New York State Psychiatric Institute
New York State Office of Mental Health
Research Foundation for Mental Hygiene, Inc.
Center for Practice Innovations
Columbia University Department of Psychiatry