OnTrackNY teams collaborate with young people and their families, including chosen families to better understand how to tailor services to meet each individual’s unique goals, needs, and preferences. In fact, research has found that support from family and friends can lead to greater well-being, faster recovery, and stronger engagement in one's community. OnTrackNY team members make themselves available to listen to your experiences and provide recommendations for supporting your loved one.
A note on participant privacy: OnTrackNY teams partner with participants to determine who to involve in their care. If adult participants (18 years or older) do not consent to involving others or sharing information, the team will honor that request. However, the team will continue to encourage participants to involve family members in their care, routinely assess changes in privacy preferences, and explore ways to support the family through other routes such as mental health education and family groups.