OnTrackNY teams collaborate with young people and their families, including chosen families to better understand how to tailor services to meet each individual’s unique goals, needs, and preferences. In fact, research has found that support from family and friends can lead to greater well-being, faster recovery, and stronger engagement in one's community. OnTrackNY team members make themselves available to listen to your experiences and provide recommendations for supporting your loved one.

A note on participant privacy: OnTrackNY teams partner with participants to determine who to involve in their care. If adult participants (18 years or older) do not consent to involving others or sharing information, the team will honor that request. However, the team will continue to encourage participants to involve family members in their care, routinely assess changes in privacy preferences, and explore ways to support the family through other routes such as mental health education and family groups.

It’s really important to go through the program with your child, understand the program, and benefit from the program… The healing that [my son] has experienced has been the healing of our entire family.

- Sebastian's mom, Parent of OnTrackNY participant

Learn more about Sebastian's experience with OnTrackNY

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Supporting your family member or friend

Here are a few ways you can support your family member or friend with their recovery:

Learn about mental health changes, sometimes referred to as early psychosis

It can be an important first step to learn more about what these experiences are like, how it can feel, and how you can offer support. Becoming informed about what psychosis is, how it can feel, and how you can offer support can be an important first step. Sometimes, just asking your loved one what they need or how you can best support them can go a long way

Check out our Family Guide

Frequently Asked Questions

How involved can family members be in care?

OnTrackNY teams partner with participants to determine who to involve in their care. If your loved one agrees to involve you or others, the team will ask you and your loved one about preferences for how to be involved, which may include connecting by phone, telehealth or in-person and meeting individually, together with your loved one, and/or joining a family group. OnTrackNY teams work with families to help them better understand what your loved one may be experiencing, how to support them through recovery, and provide recommendations for preventing and addressing health setbacks 

Please keep in mind that if a participant is an adult (18 years or older) and does not consent to having others involved or sharing information, we must honor that, and will continue to explore ways that we may be able to support the family. Preferences about including family members are routinely assessed and can change over time.

If a participant is a minor (17 years old or younger), the team will partner with them to determine how best to involve family members in their care.  As the parent or legal guardian, you will have the right to be involved and make care decisions. However, it’s important to consider the benefits of ensuring your loved one has a voice in their care decisions and feels heard. Empowering participants earlier in their care journey not only can improve their engagement with OnTrackNY services in the short term, but also can help ensure a smooth transition once they enter adulthood and make their own care decisions.

Need help now?

Please be aware that this website is not monitored 24/7 and is not a substitute for medical advice, diagnosis, or treatment. Visit our Crisis Resources for immediate support options.

*If you believe your life, or the life of someone you know, is in danger, please call or text 988 for immediate support.

OnTrackNY would not be possible without the support of our partners:

New York State Psychiatric Institute
New York State Office of Mental Health
Research Foundation for Mental Hygiene, Inc.
Center for Practice Innovations
Columbia University Department of Psychiatry