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Back to home page For family & friendsKnow someone experiencing mental health challenges?

When mental health challenges arise, it can be confusing and overwhelming for the person having those experiences and for the people who care about them. Sometimes shifts in mental health make it difficult for your family member or friend to focus on the things that really matter to them, like their relationships with family and friends and their goals for school or work.

When to reach out to OnTrackNY

OnTrackNY teams support New Yorkers ages 16-30 impacted by unexpected changes in thinking and perceptions. These changes, sometimes referred to as psychosis, are unique to each individual but there are a few common experiences to look out for.

Unusual thoughts, feelings, or beliefs, such as:

  • Believing that things in their environment have special meaning
  • Believing that others can read their mind or know what they are thinking
  • Feeling suspicious, or thinking others are trying to harm them 

Sensory or perceptual changes, such as:

  • Expressing confusion about whether events are real or imaginary
  • Hearing or seeing things that others do not, such as voices, shadows, or images
  • Feeling that others can hear their thoughts

Social withdrawal or cognitive challenges, such as:

  • Withdrawing from and avoiding social activities, friends, or family members
  • Losing interest in previous activities or hobbies
  • New difficulties with listening, concentrating, or memory
  • Difficulty organizing thoughts or finding the right words

If you know someone who can relate to the above experiences or if you're unsure about next steps, OnTrackNY teams are available to help young people and their supporters understand if OnTrackNY may be the right fit and navigate appropriate care options if not.

Find a team near you Learn about OnTrackNY

She told me I think this [OnTrackNY] is the best choice for her, and it [was], and it changed my life. ....whatever we need, they are there for us.

- Jimena, Parent of OnTrackNY Participant

Learn more about Jimena's experience with OnTrackNY

Find a team near you

We support teens & young adults in New York state who are experiencing unexpected changes in thinking and perceptions.
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Find out if OnTrackNY is right for you

Learn more about OnTrackNY, including who we serve and what services teams offer.
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Find the information you need about changes in mental health in our library.
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Need help now?

Please be aware that this website is not monitored 24/7 and is not a substitute for medical advice, diagnosis, or treatment. Visit our Crisis Resources for immediate support options.

Get Urgent Help

*If you believe your life, or the life of someone you know, is in danger, please call or text 988 for immediate support.

OnTrackNY would not be possible without the support of our partners:

New York State Psychiatric Institute
New York State Office of Mental Health
Research Foundation for Mental Hygiene, Inc.
Center for Practice Innovations
Columbia University Department of Psychiatry