When mental health challenges arise, it can be confusing and overwhelming for the person having those experiences and for the people who care about them. Sometimes shifts in mental health make it difficult for your family member or friend to focus on the things that really matter to them, like their relationships with family and friends and their goals for school or work.

There's hope. There's help. There's a community.

-Sister of an OnTrackNY participant

When to reach out to OnTrackNY

OnTrackNY teams support New Yorkers ages 16-30 (at the time of start) impacted by unexpected changes in thinking and perceptions. These changes, sometimes referred to as psychosis, are unique to each individual but there are a few common experiences.

Unusual thoughts, feelings, or beliefs, such as:

  • Believing that things in their environment have special meaning

  • Believing that others can read their mind or know what they are thinking

  • Feeling suspicious, or thinking others are trying to harm them 

Sensory or perceptual changes, such as:

  • Hearing or seeing things that others do not, such as voices, shadows, or images
  • Expressing confusion about whether events are real or imaginary
  • Feeling that others can hear their thoughts

Social withdrawal or cognitive challenges, such as:

  • Withdrawing from and avoiding social activities, friends, or family members
  • Losing interest in previous activities or hobbies
  • New difficulties with listening, concentrating, or memory
  • Difficulty organizing thoughts or finding the right words

If you know someone who can relate to the above experiences or if you're unsure about next steps, OnTrackNY teams are available to help you understand if OnTrackNY may be the right fit and navigate appropriate care options if not.

Find your team, learn more about OnTrackNY services, or get tips for supporting your family member or friend.

She told me I think this [OnTrackNY] is the best choice for her, and it [was], and it changed my life. ....whatever we need, they are there for us.

- Jimena Parent of OnTrackNY Participant

Resources for support

Find resources & stories to help you navigate supporting your family member or friend.

Video Watch the Video Stories from teens, young adults & families Resources for families & friends Resources for teens & young adults
Interactive-Learning Learn More Resources for families & friends Resources for teens & young adults
Video Watch the Video Stories from teens, young adults & families Resources for families & friends
Video Watch the Video Stories from teens, young adults & families Resources for families & friends Resources for teens & young adults
Video Watch the Video Stories from teens, young adults & families Resources for families & friends Resources for teens & young adults
Video Watch the Video Stories from teens, young adults & families Resources for families & friends
Article Read the Article Stories from teens, young adults & families Resources for families & friends Resources for teens & young adults

Need help now?

This website is not monitored 24/7 and is not a substitute for medical advice, diagnosis, or treatment. If you or someone you know needs immediate support, please call or text 988.

Or, view free resources for immediate support.

OnTrackNY would not be possible without the support of our partners:

New York State Psychiatric Institute
New York State Office of Mental Health
Research Foundation for Mental Hygiene, Inc.
Center for Practice Innovations
Columbia University Department of Psychiatry